Frequently Asked Questions
Everything you need to know before hitting the links.
How long does shipping take for custom-fitted golf clubs?
Custom-fitted clubs typically require 7-10 business days for assembly and testing before they are shipped via our priority courier service.
What is your return policy on golf apparel and footwear?
We offer a 30-day return policy for all apparel and footwear, provided items are unworn, have original tags attached, and are in their original packaging.
Do you offer international shipping for heavy items like golf bags?
Yes, GolfStar Direct ships worldwide. Shipping costs for bulkier items like cart bags or travel cases are calculated at checkout based on your location.
Are the golf balls sold on your site authentic and new?
Absolutely. We are an authorized retailer for all major brands including Titleist, TaylorMade, and Callaway. We do not sell refurbished or 'lake' balls unless explicitly labeled.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free financing options through Klarna and Affirm for high-value equipment.